Maybe I just got super lucky, but I am very happy with this service. This website is using a security service to protect itself from online attacks. I ordered a birth certificate from them, received five different error emails from them, spent hours on hold, and finally, THREE WEEKS later, told them to cancel my order and refund my money. Thanks for sharing your feedback. The "manage your order" page on their website shows as "Page not found." 100 days has not passed but would be mid March, a month before the deadline that I needed it by. Vital record agencies will not fax or email certified copies of vital records. If you need to fax your documents, please follow the instructions on your Identity Verification Form. Their order status page still shows the expected delivery date of my order to be more than 3 months previous to this posting. We are updating our website, so you might experience either the old or new version. Cancel Items and Orders You can cancel physical items or orders that haven't entered the shipping process yet. I followed their links to order my Birth Cert "Electronically" they provide three thrird parties. If you are requesting a copy of your birth certificate to obtain a passport, please select Passport as the reason that you are requesting a copy of your birth certificate during the ordering process. If you have any questions, please contact customer support. 2nd Edit 11/14/18: Well, I pulled the trigger and did it yesterday. Ok fine I understand. They asked for all my important documents for my sons birth certificate and then closed the account. If I still need a raised seal on my birth certificate you WILL hear from me!!! Manage your Amendment/Correction order, including checking your order status. Click Yes to continue cancel. We wont be able to process any refund until we receive the return of the money order that we provided to the Health Department, which you will receive with your returned application. The total amount is $125.00, which is what they requested from me to process the order. It tool SIX months almost to the day. Find another way to get your documents, Tip for consumers:Dont use this service.